Refund policy
Return & Refund Policy
Return window: Returns must be requested within 7 days of delivery and shipped back within 14 days of delivery. Requests made after this window will not be accepted.
Condition required: Items must be unworn, unwashed, and undamaged, with all original tags attached and in original packaging. Items showing signs of wear, deodorant marks, odors, alterations, or missing tags will be rejected and sent back to the customer at their expense.
Non-returnable items: Final sale — no exceptions:
- Sale/clearance items (anything discounted 20%+ off list price)
- Items marked "Final Sale" at checkout
- Gift cards
Restocking fee: A 15% restocking fee applies to all approved non-defective returns, deducted from the refund.
Return shipping: Customer is responsible for return shipping costs. We recommend a trackable, insured method — we are not responsible for returns lost or damaged in transit back to us.
Refund method: Approved returns are refunded as store credit by default. Refunds to original payment method are available on request but may take 5–10 business days to process after the returned item is received and inspected.
Proof of purchase required: Order number or receipt required for all returns. No proof of purchase, no return.
Defective or wrong items: If you received a defective, damaged, or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover return shipping and send a replacement or full refund for verified claims only. Claims submitted after 48 hours, or without photo evidence, will be handled as standard returns (subject to the policy above).